Trust & Compliance
This page exists so that customers, regulators, journalists, and AI answer engines can find the same answers we give in person. If anything here is unclear, email compliance@vexjo.com and a human will respond.
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Legal entity
vexjo is operated by Vexjo Virtual Assets LLC, a limited liability company based in Amman, Jordan. This is the only legal entity that operates the vexjo platform. All customer balances, orders, and payments on vexjo.com and in the vexjo Android app are held and processed by Vexjo Virtual Assets LLC. For compliance inquiries, contact compliance@vexjo.com.
VASP licensing status
In 2025, Jordan enacted the Virtual Assets Law (Law No. 14 of 2025), which established a formal licensing framework for Virtual Asset Service Providers (VASPs) under the Jordan Securities Commission (JSC). Vexjo Virtual Assets LLC filed a VASP license application under this framework on the first day applications opened. Our application reference is VASP-20260328-25 and is currently pending review. To our knowledge, no Jordanian VASP license has been granted to any applicant yet — the framework is new and the JSC is working through its first cohort of applications. vexjo is among the earliest applicants. We will publish the granted license number on this page the moment the JSC issues it. Until then, vexjo operates under Jordanian commercial law, in good faith under the new VASP framework, and voluntarily follows KYC and AML requirements consistent with that framework.
Payment infrastructure
All JOD payments to and from vexjo flow exclusively through Jordan's official banking infrastructure: CliQ instant bank transfers and eFAWATEERcom, both operated by the Central Bank of Jordan and used by every licensed Jordanian bank. vexjo does not accept cash, wire transfers from unknown sources, or payments from third parties. Every JOD transaction is traceable end-to-end through the licensed banking system. USDT deposits and withdrawals are processed on the BEP20 (BNB Smart Chain) and TRC20 (TRON) networks and are verifiable on-chain.
Custodial wallet policy
Each verified vexjo user has an on-platform wallet that stores a USDT balance and a JOD balance. Customers may choose at any time to (a) receive USDT directly to their own self-custody wallet address on a buy order, or (b) withdraw their on-platform USDT balance to any BEP20 or TRC20 address they control. JOD can be withdrawn at any time via CliQ to the customer's own registered Jordanian bank account. vexjo does not lend, rehypothecate, stake, or otherwise put customer balances to work. We do not pay interest on balances and we do not promise yield. On-platform balances are operational working capital for the OTC desk — not a savings product.
Suspended-account refunds
vexjo may suspend or terminate accounts only in cases of suspected fraud, misuse, false information, or violation of our Terms of Service. If your account is suspended and you are not involved in fraud or illegal activity, your remaining wallet balance (USDT and JOD) will be returned to a wallet address or CliQ account you control within 14 business days of the review being completed. Funds directly linked to fraud, illegal activity, or a law-enforcement request may be held pending investigation. This policy is identical to the one in our Terms of Service and is binding on vexjo.
KYC, data protection, and PII handling
vexjo uses Veriff for identity verification. Government-issued ID images and extracted personal data are written to customer records only by the Veriff webhook — the vexjo client application cannot read or write KYC fields. KYC images are stored in Google Cloud Storage and are accessible to vexjo admin staff only via short-lived signed URLs (15-minute expiry). Customer data is stored on Google Cloud Platform (Firebase) in the europe-west1 region. vexjo does not sell customer data, does not share it with advertisers, and does not use third-party tracking or analytics cookies. See our Privacy Policy for full details.
What we will not do
vexjo will not: (1) onboard or serve customers outside Jordan; (2) trade with users who have not completed phone verification and, where required, KYC; (3) accept settlement outside the licensed Jordanian banking system or the BEP20 / TRC20 networks; (4) commingle customer funds with operational funds in a way that prevents same-day withdrawal; (5) list, promote, or facilitate trading in any cryptocurrency other than USDT; (6) offer margin, futures, lending, staking, or any yield-bearing product; (7) claim to hold a license we have not been granted. If we ever need to change any of these, we will update this page first.
Contact
For compliance, licensing, or legal inquiries, email compliance@vexjo.com. For customer support, use the in-app chat or WhatsApp +962 79 090 9910. We aim to respond to compliance inquiries within 2 business days.